When we think about bullying behaviour we often revert back to our childhood and think about those kids in the school yard that would taunt, steal lunch money or food, cause or threaten physical harm, verbally abuse and generally just make life miserable for the kids around them.
Unfortunately the reality is that some of those kids continue this bullying behaviour into their adult life and become the person that makes derogative and inappropriate comments, withhold vital work information or even spread malicious rumours.
Bullying in the workplace is a problem that is costing businesses across the globe through indirect costs such as absenteeism, employee turnover, loss of productivity and legal costs.
Bullying is a complex issue. Case management can be difficult and organisations often lack follow-up procedures. Many employers and organisations are nervous and are looking to seek advice on what to do. There may not be obvious signs that bullying is occurring but that does not mean it is not occurring. What we do know is that wherever people work together, there is a risk of workplace bullying occuring. We also know that the longer the bullying behaviour continues the more difficult it is to address and the harder it becomes to repair working relationships.
What is bullying?
Bullying behaviour can take many forms and can be carried out in a variety of ways, including through email or text messaging, internet chat rooms, instant messaging or other social media channels. A single incident of unreasonable behaviour is not considered to be workplace bullying however it may have the potential to escalate and should not be ignored. Here are some examples of what may be considered unreasonable behaviour:
- abusive, insulting or offensive language or comments
- unjustified criticism or complaints
- continuously and deliberately excluding someone from workplace activities
- withholding information that is vital for effective work performance
- setting unreasonable timelines or constantly changing deadlines
- setting tasks that are unreasonably below or beyond a person’s skill level
- denying access to information, supervision, consultation or resources such that it has a detriment to the worker
- spreading misinformation or malicious rumours
- changing work arrangements, such as rosters and leave, to deliberately inconvenience a particular worker or workers
- excessive scrutiny at work.
What can you do?
It is really important to create a work environment where everyone is treated with dignity and respect and unreasonable behaviour is not tolerated. Employers should have systems in place to prevent bullying as well as having clear procedures to respond to any allegations that may arise.
Safety Australia Group recommend a risk management approach that treats workplace bullying as a workplace hazard. If bullying is occuring at your workplace now then the issue should be dealt with promptly just as you would address any other workplace hazard. When investigating allegations it is really important to ensure procedural fairness and that all parties are supported. If you do not have the internal professional resources to deal with bullying allegations we recommend you seek professional advice.
If there are no obvious signs of workplace bullying occuring, a good starting point would be to speak to workers to find out if there are any instances of unreasonable behaviour occurring or situations which could increase the risk of bullying. Keep an eye out for changes in workplace relationships, patterns of absenteeism, turnover or workplace grievances. You cannot manage risk if you haven’t identified the potential hazards.
Everyone in the workplace should have a clear understanding of what is expected of them and work towards productive and respectful relationships. Safety Australia Group recommends you create a more harmonious and collaborative environment in three ways:
- Effective case management: to deal with incidents of bullying and harassment when they occur (responding);
- Constructive communication skills: to build skills for dealing with workplace conflict and engender collaboration (managing the risk); and
- Positive culture development: to create a system of working together that enables constructive communication and inhibits bullying behaviour (controlling the risk).
The idea is to concentrate far more effort on prevention of bullying and promotion of constructive communication.
For more information about what steps you can take to avoid workplace bullying from occurring in your workplace, please contact us today.
Safety Australia Group run regular Mock Trial sessions around this topic. The session demonstrates the reality of ending up in the court because an organisation has not managed a Workplace Bullying case appropriately. Mock trials are suitable for all levels of the organisation and will highlight the importance each worker plays in managing risk and changing the culture across the organisation.
Safety Australia Group also run Bullying & Harassment Awareness Courses at your workplace.
View the full range of training programs currently being delivered by Safety Australia Group.
For more information call 1300 585 128 or download a copy of our Mock Trial BROCHURE or BULLYING & HARASSMENT AWARENESS COURSE.
Safety Australia Group